Privacy Policy

Last updated: April 2026

1. Introduction

This Privacy Policy explains how Michael Simpson Voiceover, trading as MSVO Limited (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you:

Visit our website ms-vo.com
Use our services
Communicate with us

We are committed to safeguarding your personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (EU GDPR)
Data Protection Act 2018

This policy outlines your rights and how the law protects you.

2. Data Controller

MSVO Limited is the data controller, meaning we are responsible for your personal data and how it is processed.

Contact details:
Email: michael@ms-vo.com
Address: 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide

Name
Email address
Phone number
Postal/billing address
Account login details
Payment information

b. Automatically collected data

IP address
Browser type and device information
Website usage data
Cookies and tracking technologies

This aligns with standard e-commerce and service data collection practices.

4. How We Collect Your Data

We collect data through:

Website forms
Account registration
Purchases or service use
Cookies and analytics tools
Direct communications (email, phone, etc.)

5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to provide services or fulfil orders
Consent – for marketing communications
Legitimate interests – to improve services and user experience
Legal obligation – to comply with regulatory requirements

These are recognised lawful bases under GDPR.

6. How We Use Your Data

We use your personal data to:

Provide and manage services
Process transactions and deliver orders
Communicate with you
Improve our website and services
Send marketing communications (with consent)
Comply with legal obligations

We do not sell your personal data to third parties.

7. Cookies and Tracking Technologies

We use cookies to:

Enable website functionality
Analyse usage and performance
Remember preferences
Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect functionality.

8. Sharing Your Data

We may share your personal data with:

Service providers (IT, hosting, payment processors)
Professional advisers (legal, financial)
Regulatory authorities where required by law

All third parties are required to respect your data and process it lawfully.

9. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs)
Adequacy decisions

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Access controls
Encryption where appropriate
Secure servers

However, no system is completely secure.

11. Data Retention

We retain personal data only as long as necessary:

To fulfil the purposes collected for
To comply with legal obligations
To resolve disputes

Data is securely deleted or anonymised after retention periods expire.

12. Your Rights

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent at any time

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13. Marketing Communications

You will only receive marketing communications if:

You have opted in, or
We have a legitimate interest and are legally permitted

You can unsubscribe at any time via email links or by contacting us.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

15. Children’s Data

Our services are not intended for children, and we do not knowingly collect their data.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

17. Contact Us

If you have any questions or wish to exercise your rights:

Email: michael@ms-vo.com
Address: 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP