Privacy Policy

Last updated: April 2026

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1. Introduction

This Privacy Policy explains how Michael Simpson Voiceover, trading as MSVO Limited (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you:

• Visit our website ms-vo.com

• Use our services

• Communicate with us

We are committed to safeguarding your personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)

• EU General Data Protection Regulation (EU GDPR)

• Data Protection Act 2018

This policy outlines your rights and how the law protects you. 

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2. Data Controller

MSVO Limited is the data controller, meaning we are responsible for your personal data and how it is processed.

Contact details:
Email: michael@ms-vo.com
Address: 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP

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3. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Information you provide

• Name

• Email address

• Phone number

• Postal/billing address

• Account login details

• Payment information

b. Automatically collected data

• IP address

• Browser type and device information

• Website usage data

• Cookies and tracking technologies

This aligns with standard e-commerce and service data collection practices. 

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4. How We Collect Your Data

We collect data through:

• Website forms

• Account registration

• Purchases or service use

• Cookies and analytics tools

• Direct communications (email, phone, etc.)

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5. Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to provide services or fulfil orders

• Consent – for marketing communications

• Legitimate interests – to improve services and user experience

• Legal obligation – to comply with regulatory requirements

These are recognised lawful bases under GDPR. 

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6. How We Use Your Data

We use your personal data to:

• Provide and manage services

• Process transactions and deliver orders

• Communicate with you

• Improve our website and services

• Send marketing communications (with consent)

• Comply with legal obligations

We do not sell your personal data to third parties. 

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7. Cookies and Tracking Technologies

We use cookies to:

• Enable website functionality

• Analyse usage and performance

• Remember preferences

• Deliver relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect functionality. 

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8. Sharing Your Data

We may share your personal data with:

• Service providers (IT, hosting, payment processors)

• Professional advisers (legal, financial)

• Regulatory authorities where required by law

All third parties are required to respect your data and process it lawfully. 

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9. International Data Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

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10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Access controls

• Encryption where appropriate

• Secure servers

However, no system is completely secure. 

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11. Data Retention

We retain personal data only as long as necessary:

• To fulfil the purposes collected for

• To comply with legal obligations

• To resolve disputes

Data is securely deleted or anonymised after retention periods expire. 

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12. Your Rights

Under GDPR, you have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

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13. Marketing Communications

You will only receive marketing communications if:

• You have opted in, or

• We have a legitimate interest and are legally permitted

You can unsubscribe at any time via email links or by contacting us. 

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. 

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15. Children’s Data

Our services are not intended for children, and we do not knowingly collect their data. 

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16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

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17. Contact Us

If you have any questions or wish to exercise your rights:

Email: michael@ms-vo.com
Address: 8 Douglas Street, Hamilton, Lanarkshire, Scotland, ML3 0BP